Refund policy

Return and refund policy

Made-to-order gowns

Because each gown is made specifically for you, all made-to-order gowns are final sale and cannot be returned or exchanged. Since each dress is custom-made to the measurements you provide, we do not accept returns for refunds.

Fit and measurements

All gowns are made with the measurements provided by the customer. It is the customer's responsibility to follow the measuring guide carefully and provide accurate measurements. Please double-check all measurements before submitting; we are not responsible for incorrect measurements provided by the customer. We recommend getting measured by a professional tailor, wearing fitted undergarments while measuring, and double-checking each measurement before submitting.

If your dress doesn't fit as expected, please contact us upon receiving it. We'll review your measurements and the fit concerns and work with you to determine the best solution.

Defects and errors

If your gown arrives with defects or we made an error, please contact us within 48 hours of delivery so we can review the situation and help find a solution.

Eligible returns

Items marked as "Ready to Ship" may be returned within 7 days of delivery in original, unused condition.

How to contact us

Email support@halalbridal.com or use the contact page. Full details are on our Shipping & Returns page.