Frequently asked questions
How Does the Ordering Process Work?
Browse our collection and choose the dress you love. Once you’re ready to order, simply enter your measurements using the measurement guide provided on our website and submit your order. Every dress is custom-made to your measurements, allowing us to create a gown tailored specifically for you.
Which Countries Do You Ship To?
We ship to 19 countries: the United States, Canada, Australia, the United Kingdom, Ireland, France, Germany, the Netherlands, Belgium, Luxembourg, Spain, Italy, Portugal, Austria, Switzerland, Sweden, Norway, Denmark and Finland. For orders outside the US, import duties and taxes are not included in the price: any duties or VAT are paid to the courier on delivery. If your country is not listed, email support@halalbridal.com and we will tell you when it is added.
How Much Does Shipping Cost?
Shipping is priced by destination and by the production speed you choose at checkout. In the US, standard production ships free, express production is $150 and a rush order is $250. To Canada, Australia, the UK and Europe, standard production is $150, express production is $250 and a rush order is $350. Rates are in US dollars, and you see the exact cost before you pay. The full table is on our Shipping & Returns page.
How Long Does It Take to Receive My Dress?
Because every dress is custom-made, production begins after your order and measurements are submitted. Delivery timelines vary depending on the style and current production schedule. Standard production takes about 8 to 10 weeks. Express Production takes about 4 to 6 weeks. Rush orders can take as little as 3 weeks; contact our Bridal Concierge before ordering to check availability.
What Can I Expect to Receive in My Package?
Your package will include your custom-made wedding dress, carefully packaged for safe delivery. A complimentary veil and hijab may be provided depending on the product (see the product's description). A hoop skirt is also included, to wear under your dress for a ball-gown silhouette.
Do You Accept Returns?
Made-to-order gowns are final sale: each one is cut to the measurements you provide, so we do not accept returns for refunds. Items marked “Ready to Ship” can be returned within 7 days of delivery in original, unused condition. If your gown arrives with a defect or we made an error, contact us within 48 hours of delivery so we can review it and find a solution.
What If My Dress Doesn’t Fit?
We make each gown according to the measurements submitted with your order. If your dress doesn’t fit as expected, please contact us upon receiving it. We’ll review your measurements and the fit concerns and work with you to determine the best solution.